Información de contacto
We’re here to help. If you have any questions about your order, shipping, returns, refunds, or general inquiries, please contact the Carvelo support team using the details below.
Customer Support
Email: support@carvelo.net
Refund & Returns Email: refunds@carvelo.net
Website: carvelo.net
Support Hours
Our customer support team is available:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: Closed
Please allow 24–48 business hours for our team to respond to your message.
Before Contacting Us
To help us assist you faster, please include the following information in your message:
- Your full name
- Your order number
- The email address used when placing the order
- A clear description of your question or issue
- Photos or videos, if your item arrived damaged, defective, or incorrect
Order Support
For questions related to order status, tracking, shipping delays, returns, or refunds, please contact us by email and include your order number.
Business Information
Store Name: Carvelo
Website: carvelo.net
Email: support@carvelo.net
Contact Form Message Template
You may use the template below when contacting us:
Full Name:
Order Number:
Email Address:
Reason for Contact:
Message:
Our team will review your request and get back to you as soon as possible.
