Terms of service
Overview
Welcome to Carvelo.
This website, carvelo.net, is operated by Carvelo. Throughout the site, the terms “we,” “us,” and “our” refer to Carvelo. Carvelo provides this website, including all information, content, features, tools, products, and services available through the site, to you, the customer, subject to the following Terms of Service.
Carvelo is powered by Shopify, which enables us to provide our online store and related services.
By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, Legal Notice, and any other policies posted on our website.
If you do not agree to these Terms, you should not access or use our website or services.
Section 1 — Access and Account
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have given consent for any minor dependents to use this website under your supervision.
To place an order or use certain features of our store, you may be required to provide information such as your name, email address, phone number, billing details, shipping address, and payment information.
You agree that all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
You may not transfer, sell, assign, or share your account access with another person for unauthorized use.
Section 2 — Our Products
Carvelo offers modern lifestyle and everyday wear products designed for comfort, style, and practical everyday use.
We make every effort to display our products, descriptions, images, colors, prices, and availability as accurately as possible. However, we do not guarantee that all product details, colors, images, or descriptions will be completely accurate, complete, current, or free from errors.
Product colors may appear slightly different depending on photography, lighting, device screen settings, and display quality.
All product descriptions, prices, and availability are subject to change at any time without notice.
We reserve the right to modify, update, limit, or discontinue any product at any time.
Section 3 — Orders
When you place an order through our website, you are making an offer to purchase the selected product or products.
Carvelo reserves the right to accept, decline, cancel, or limit any order at our discretion, including but not limited to cases involving suspected fraud, incorrect pricing, product unavailability, payment issues, or incorrect customer information.
Your order is not considered accepted until payment has been processed and your order has been confirmed.
Please review your order carefully before submitting it, including product variant, color, size, quantity, shipping address, and contact details.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Purchases made through our store are intended for personal and household use only and not for commercial resale.
Section 4 — Prices, Payments, and Billing
All prices displayed on our website are subject to change without prior notice.
The price charged for your order will be the price displayed at checkout at the time your order is placed.
Unless clearly stated otherwise, product prices do not include shipping fees, customs duties, import taxes, or other additional charges that may apply depending on your location.
You agree to provide current, complete, and accurate billing and payment information for all purchases.
You confirm that you are authorized to use the payment method provided and that all payment details submitted are correct.
If a payment is declined, rejected, or flagged by the payment provider, your order may not be processed.
Promotions, discounts, and special offers may be subject to separate terms and may be changed, limited, or discontinued at any time.
Section 5 — Shipping and Delivery
Orders are usually processed within 1–3 business days after payment confirmation.
Estimated delivery time is usually 7–20 business days, depending on your location, courier availability, customs procedures, public holidays, and other factors outside our control.
Delivery times are estimates only and are not guaranteed.
Carvelo is not responsible for shipping delays caused by courier services, customs inspections, incorrect customer information, weather conditions, public holidays, or circumstances beyond our control.
Customers are responsible for providing accurate and complete shipping details at checkout, including full name, phone number, address, city, country, and postal code if applicable.
Carvelo is not responsible for failed deliveries, delays, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Once tracking information is available, it may be shared with you by email. Tracking updates may take some time to appear in the courier system.
Customs duties, taxes, or import fees may apply depending on your country or region. These charges are the customer’s responsibility unless clearly stated otherwise at checkout.
Section 6 — Returns and Refunds
Returns and refunds are handled according to our Refund & Returns Policy.
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, in its original packaging, and in the same condition as received.
Items that are used, worn, damaged by misuse, stained, missing original packaging, or returned after the allowed return period may not be accepted.
If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and provide your order number, clear photos or videos, and a short explanation of the issue.
Approved refunds are processed to the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
Return shipping costs are the customer’s responsibility unless the return is due to an item being damaged, defective, or incorrect.
Original shipping fees are non-refundable unless the return is due to an error from our side.
Section 7 — Order Cancellations
Orders can only be cancelled before they are processed or shipped.
Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process after delivery.
If you need to request a cancellation, contact us as soon as possible at:
We will do our best to assist, but cancellation is not guaranteed after the order has been submitted.
Section 8 — Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Order Number:
Photos or videos of the item and packaging:
A short explanation of the issue:
After reviewing your request, we may offer a suitable solution such as a replacement, refund, or store credit, depending on the situation and our policy.
Failure to report damaged, defective, or incorrect items within the required timeframe may affect your eligibility for a solution.
Section 9 — Intellectual Property
All content on this website, including but not limited to text, product descriptions, images, graphics, logos, icons, branding, layout, design, and visual elements, is owned by or licensed to Carvelo unless otherwise stated.
You may not copy, reproduce, modify, publish, distribute, display, sell, or use any content from this website for commercial purposes without prior written permission from Carvelo.
The Carvelo name, branding, and related materials may not be used without our written approval.
Unauthorized use of our content, brand, or website materials is strictly prohibited.
Section 10 — Optional Tools and Third-Party Services
Our website may provide access to tools, applications, payment providers, shipping services, or features offered by third parties.
These third-party services are provided “as is” and “as available.”
We do not control or guarantee third-party tools or services and are not responsible for any issues, errors, interruptions, losses, or damages resulting from your use of them.
Your use of third-party services may be subject to their own terms and policies.
Section 11 — Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience only. Carvelo does not control and is not responsible for the content, policies, security, accuracy, or practices of third-party websites.
Accessing third-party websites is done at your own risk.
Any complaints, claims, questions, or concerns about third-party products or services should be directed to the relevant third party.
Section 12 — Relationship with Shopify
Carvelo is powered by Shopify, which helps us provide our online store and related services.
However, any purchases made through our store are made directly with Carvelo.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Carvelo, including products, orders, shipping, refunds, returns, damages, losses, or disputes related to your purchase.
You agree to release Shopify and its affiliates from claims, damages, and liabilities arising from your transactions with Carvelo.
Section 13 — Privacy Policy
Your use of our website is also governed by our Privacy Policy.
By using our services, you acknowledge that personal information may be collected, used, processed, and shared as necessary to operate our store, process orders, manage payments, provide shipping, offer customer support, improve our services, and comply with legal obligations.
Because our store is powered by Shopify, certain personal information may also be processed by Shopify and relevant third-party service providers.
Please review our Privacy Policy for more information.
Section 14 — Customer Feedback, Reviews, and Submissions
If you submit feedback, reviews, suggestions, comments, photos, messages, or other content to Carvelo, you grant us the right to use, reproduce, edit, publish, display, and distribute such content for business, marketing, service improvement, or promotional purposes.
You agree that your submissions will not violate the rights of any third party, contain unlawful content, include offensive or abusive material, or contain viruses or harmful code.
We reserve the right to remove, edit, or refuse any content that we consider inappropriate, misleading, harmful, unlawful, or in violation of these Terms.
Section 15 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping fees, delivery times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
We may update information, change product details, cancel orders, or correct pricing even after an order has been placed if necessary.
If an error affects your order, we may contact you to provide an updated option or cancel and refund the order where applicable.
Section 16 — Prohibited Uses
You may use our website and services only for lawful purposes.
You agree not to use the website:
- For any unlawful, fraudulent, or harmful purpose
- To violate any applicable laws, rules, or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false, misleading, or inaccurate information
- To upload or transmit viruses, malware, or harmful code
- To spam, phish, scrape, crawl, or collect personal information from others
- To interfere with the security, operation, or functionality of the website
- To impersonate another person or entity
- To abuse, harass, threaten, or harm others
- To copy, resell, exploit, or misuse any part of the website or services
We reserve the right to suspend or terminate access to our website or services if we believe these Terms have been violated.
Section 17 — Termination
We may suspend, restrict, or terminate your access to our website or services at any time if we determine that you have violated these Terms or used our services in an unlawful, harmful, or improper way.
You remain responsible for all amounts due up to the date of termination.
Sections related to intellectual property, limitation of liability, indemnification, privacy, dispute terms, and any other provisions that should reasonably survive termination will continue to apply.
Section 18 — Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise clearly stated.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
We do not guarantee that product descriptions, images, colors, availability, or other website content will always be accurate, complete, or current.
To the fullest extent permitted by applicable law, Carvelo disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow certain warranty exclusions, so some of these limitations may not apply to you.
Section 19 — Limitation of Liability
To the fullest extent permitted by applicable law, Carvelo, its owners, employees, partners, service providers, contractors, affiliates, and licensors shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, replacement costs, delivery delays, product misuse, service interruptions, or any similar damages.
Carvelo is not responsible for damages caused by misuse, improper care, incorrect handling, normal wear and tear, or failure to follow product care instructions where applicable.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
Section 20 — Indemnification
You agree to indemnify, defend, and hold harmless Carvelo, Shopify, and our affiliates, partners, employees, contractors, service providers, and licensors from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your breach of these Terms
- Your violation of any law or regulation
- Your violation of the rights of a third party
- Your misuse of our website, services, or products
- Any inaccurate or false information you provide
Section 21 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The unenforceable portion will be considered removed, and the remaining provisions will continue to remain valid and enforceable.
Section 22 — Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our posted policies, represent the entire agreement between you and Carvelo regarding your use of our website and services.
Any unclear wording in these Terms shall not be interpreted against the party that drafted them.
Section 23 — Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
Carvelo may transfer, assign, or delegate these Terms or any related rights and obligations without prior notice or consent where permitted by law.
Section 24 — Governing Law
These Terms of Service and any separate agreements through which we provide services shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction where Carvelo operates, unless otherwise required by applicable consumer protection laws.
Any disputes shall be handled in accordance with applicable law and competent courts.
Section 25 — Headings
The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.
Section 26 — Changes to These Terms
You can review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after changes are posted means you accept the updated Terms.
Section 27 — Contact Information
Questions about these Terms of Service should be sent to us at:
Store Name: Carvelo
Website: carvelo.net
Customer Support Email: support@carvelo.net
Refunds & Returns Email: refunds@carvelo.net
For order-related inquiries, please include your order number so we can assist you faster.
Business Information
Trading Name: Carvelo
Email: support@carvelo.net
Website: carvelo.net
